Before the visit
- Keep your PAN and one address proof ready.
- Gather the items — including broken pieces and single earrings.
- If you have purchase bills or hallmark certificates, keep them handy (optional).
- For pledged gold, keep the loan account details and latest closure amount.
During the visit
- Introduction: the valuer shows company ID.
- Weighing: each item on a calibrated 0.01 g scale, in front of you.
- Purity test: the purity reading appears on screen in ~30 seconds per item.
- Deductions: stones, lac or wax are deducted and explained.
- Written offer: weight × purity × live rate × payout % for each item.
- Your decision: sell all, some, or none.
Payment
After KYC, payment is sent by IMPS/NEFT/RTGS to your account (UPI for small amounts). You receive a purchase invoice. Indian law does not permit receiving ₹2 lakh or more in cash in one transaction, so bank transfer protects you.